Once your shipment has reached the shipping carrier, it is out of our control and we are not responsible for lost, damage or delay. We cannot guarantee replacement of lost packages by the carrier. Please review the carrier's terms and conditions for more information on how they handle shipments that are lost, damaged, or delayed.
Articles in this section
- I’m having trouble placing my order
- When will I get my order?
- Can I cancel my order?
- How much is shipping?
- My order is missing an item
- What if my item arrived damaged or missing?
- Where do you ship to?
- Lost, damaged or delayed packages
- Refused packages
- Holiday closure