To receive a replacement, all missing, damaged, or incorrectly received shipments or items must be reported to customer service within five days of delivery. After receiving authorization for the return, damaged items will be reviewed upon receipt at our returns center. Approval for replacements will be at the discretion of customer service.
Please be aware that Funko Pop! figures have slight manufacturing variations, and we are not able to replace figures based on these variations such as minor paint flaws or figure positioning. We are also not able to replace packaging with blemishes or dents or tears. Funko Pop! designs their packaging to protect the collectibles inside, and boxes are not sealed for this very reason. We encourage you to take your Funko Pop! Figures out of the boxes to enjoy them!